Upgrading your tickets
We can normally help you to upgrade to another ticket category. The new ticket category must still be on Festicket and within the same festival - so if you bought a general admission ticket and VIP tickets have sold out, you would not be able to upgrade.
Contact us with your order number and the ticket you want to upgrade to. We will send you a code to enter when purchasing the new ticket type.
We might not be able to help you upgrade if you have already received your tickets, or if the festival does not allow upgrades.
Swapping Festivals
Unfortunately our suppliers do not normally allow us to transfer your booking to a completely different festival. We can occasionally make exceptions if you booked the wrong site at certain festivals, and you contact us immediately after booking.