Accepted payment methods
We currently offer a wide range of payment methods as listed below:
Can I pay by installments or pay a deposit to reserve my ticket?
On some occasions we do offer a deposit ticket, but this is dependent on the festival. If a 'Deposit Ticket' is not listed in the package list, then it is not possible to purchase one for this specific festival.
If you are a group of 10 or more people, we may be able to hold your booking with a deposit. Please email email@example.com for more information.
I’m having problems with paying
There could be a few issues if you're having problems navigating the Festicket site. Please make sure you are using the latest version of a supported browser.
You are very occasionally unable to enter Festicket.com because of the number of people browsing. You will see a purple page with a message "We are really busy". You will normally be able to enter the site if you try again in 30 seconds.
If you see an error code while browsing the site, you should first hit the back button and try repeating what you were doing. If you get an error again, submit a support ticket and we'll look into it.
If you are able to enter your payment details, but your payment is rejected more than two times, please call your bank to check if they are blocking your transaction. We are unable to override your bank's decision to authorise your payment. If your bank has confirmed they are not blocking your transaction, submit a support ticket.
Sometimes you might see a message after payment saying "We've had an error processing your payment". That message means your order has been held for manual review. We'll update the order status within 2 working days. Your order will either be marked as valid or cancelled. If your order status has not been updated within 2 working days, submit a support ticket so we can help further.
If you have got your hands on a discount code, enter it when you check out before entering card details. Look for "Redeem a discount code" in the right hand sidebar of the page "Traveller and Billing Details".
If not, why not sign up to our newsletter? We send discount codes and promotional offers to all subscribers, so you will know that you won’t miss out!
Booking for others?
You can book a package on behalf of someone else. At the time of purchase you will be given the opportunity to provide the traveller names. We'll send all information to the user email you provide. If you are buying as a gift, make sure you use your own email address, so we don't ruin the surprise!
In the case of postal tickets, you will be given the opportunity to provide a delivery address. This is separate to the billing address.