If an event is cancelled, we will get in touch with you promptly to let you know your options. Our booking conditions determine how we will handle festival cancellations.
Please note that our fees are never refundable under any circumstances. Clause 8 of our booking conditions has further details for your rights in the event that a festival is cancelled.
We are not responsible for any festival ticket not purchased through us, accordingly if your package with us does not include a festival ticket and there is cancellation of, or significant change to, the festival, we will not be liable to you for a refund for the festival ticket.
This article is correct at time of writing; the most up-to-date version of our booking conditions is available at https://www.festicket.com/booking-conditions/.