If an event is cancelled, we will get in touch with you promptly to let you know your options. Our booking conditions determine how we will handle festival cancellations.
If the festival included in your Festival Package purchased from us is cancelled by the organiser, you have the option to have your entire Festival Package cancelled and refunded to you in full, or for just the cost of the festival ticket to be refunded to you. If the cancellation occurs well in advance of your scheduled festival, we may be able to offer you an alternative package and you have the option to book the alternative package should you wish to do so. Clause 8 of our booking conditions has further details for your rights in the event that a festival is cancelled.
We are not responsible for any festival ticket not purchased through us, accordingly if your package with us does not include a festival ticket and there is cancellation of, or significant change to, the festival, we will not be liable to you for a refund for the festival ticket.
No booking fees are refundable in the event of a cancellation of a festival or other services forming part of your Festival Package.
This article is correct at time of writing; the most up-to-date version of our booking conditions is available at https://www.festicket.com/booking-conditions/.