Don't worry if you made a small error when entering traveller details. we can change small spelling mistakes or correct slight errors in email addresses free of charge.
If you do need to change any traveller details completely IE full name change, there is an administration fee per traveller changed of £10 - £30, depending on the festival. Submit a support ticket to us with your order number and the details you would like to change. However, there are occasions when a promoter may make available a re-sale or re-list site where you can list a ticket privately for the person you wish to change the name to. This isn't for every festival.
Our team will send you a link to pay the change fee. We will only edit traveller details after the fee has been paid.
If you need to add a free child ticket, please submit a support ticket and we'll arrange that for you.
If you'd like to enquire about adding a free personal assistant/carer ticket to your order, we'll be able to put you in touch with the correct person at the festival. It is best to ask about these tickets before you make a booking.