Booking Protection is a third-party which covers you if you are unable to attend the event, due to reasons such as injury or illness. A list of what is covered can be found on the Booking Protect website.
You can add Booking Protection to your order during the check-out process. It is not possible to add this to an order after it has been placed.
If you have Booking Protect on your order and would like to make a claim for a refund, you can complete the refund application form at www.bookingprotect.com/refund/
Booking Protect will then be able to handle all aspects of your claim.
You can request to cancel Booking Protect on your order within 14 days of placing the order. Once this has been cancelled, the fee will then be refunded to you. Please contact us to request this.