If you change address and you ordered postal tickets, you need to tell us so we can post to your new address. You do not need to tell us if you have not ordered postal tickets, as we will not dispatch anything to the billing address listed on your order.
We'll normally be able to change your postal address up to 6 weeks before the festival. Address changes are free of charge if your new address is in the same postal region. You may need to pay extra postal fees if your new address is in a different postal region. If you do not tell us about your address change and we send tickets to your old address, it is your responsibility to retrieve your tickets.
To change your postal address, submit a new support ticket with your order number, old address, and new address. Our customer service team will then help you.