Cancelling orders
Please make sure you will definitely be able to travel to the festival before you book. You should also purchase Refund Protection when booking, or make sure you are covered by your own travel insurance, in case something unexpected comes up.
Unfortunately Festicket are not able to offer refunds. This is because our suppliers do not allow for cancellation after booking. We make clear before you book that refunds are not possible. We also make clear that refunds are not possible in our booking conditions, which you agree to when you buy.
In certain circumstances, you can receive a refund through Refund Protection (if booked) or through your own travel insurance:
- If you included Refund Protection with your purchase, you may be entitled to a refund. For more information on Refund Protection, go to your Festicket www.festicket.com/my-account and click on your order. Follow the link under Refund Protection called 'Detailed instructions'. If you believe that you are entitled to a claim, you can complete the refund application form at www.bookingprotect.com/refund/. Booking Protect will be able to handle all aspects of your claim. It is not possible to add Refund Protection to your order after you have booked.
- If you require a letter of cancellation for your travel insurance company, submit a support ticket with your order number. We can only provide letters of cancellation if you get in touch with plenty of time before the event, and return any tickets issued.
If you did not purchase Refund Protection or your own travel insurance, but you can find someone to go in your place, we may be able to transfer your package to someone else. Contact us to find out if that is possible.
Submitting a claim with Refund Protection
If you have purchased Refund Protection with your purchase and you believe that you are entitled to a refund, please first consult their terms and conditions for more information. You can find more information about Booking Protect on your order page on your Festicket profile.
If you would like to make a claim against your coverage, please contact Booking Protect directly at www.bookingprotect.com/refund/. Booking Protect will deal with all aspects of your claim.
Please note: Booking Protect are our refund protection partner. They are a separate company to Festicket and they will only be able to assist customers who have purchased refund protection. They will not be able to answer any questions that you may have related to an event.