Mutiny have released the following statement regarding refunds:
Whilst we continue to come to terms with the tragic events of the weekend, we’ve been working with our event insurers and ticketing agents in connection with the cancellation.
Please rest assured that all of our ticketing partners are extremely reputable, national and international ticketing companies who are keen to help with the refund process.
If you purchased online, we have your details so, at this stage, there is nothing more you need to do.
We will shortly be beginning the process of collating and processing information for those who bought paper tickets through reps and outlets.
Either way we will be in touch with next steps as soon as we can. It’s important to us that no stone is left unturned.
We’d like to say thank you to all of our amazing festival family for your support and also for your patience and understanding at this extremely difficult time.
In accordance with this we will notify all Festicket customers when your refund has been processed.
Thank you for your patience at this time.
More details on our policies regarding event cancellations may be found here.