As the official ticketing partner for this event, we are now working in collaboration with the event organisers to agree the next steps.
At this point you need to take no further action, and we will shortly be in touch with more information.
You can read the festival's official statement here: https://madcoolfestival.es/en/news/current-situation
Will Taylor Swift perform at Mad Cool 2021?
The festival organisers are already working on it and will do everything they can to have her on the line up for the next edition. Soon we will have more information.
Will we know the line up of Mad Cool 2021 before starting the refund process?
The festival organisers are doing their best to announce as many artists as possible before the refund process starts so you can decide what to do. We will have further information very soon.
Please, follow this link to read the official statement with all the information about the current state of the festival https://madcoolfestival.es/en/news/current-situation
Will my ticket be valid for Mad Cool 2021?
Yes. As a Mad Cool's official points of sale, all tickets purchased via Festicket will be valid for the next edition. Soon we will give you more information about the steps to take.
What are the dates of Mad Cool 2021?
The next edition of Mad Cool 2021 will be on July 7-10th.
Will the festival take place in Madrid?
Yes. Mad Cool 2021 will take place in Madrid
What is going to happen with the Payment Plans?
Due to the current situation of the event, Festicket has temporarily paused all payment plans. When the guidelines regarding refunds have been established, they will get in contact with you so you let us know your final decision regarding your ticket. Soon we will give you more information.