Any questions, please contact our Team via this link.
How to redeem your voucher code for a live stream event?
When you purchase a ticket for a live stream event you will receive an email with an e-ticket PDF that contains a voucher code.
This unique, single-use voucher code will allow you to access the live stream and watch the event from any device at any time. But before you start enjoying the show, you need to follow a few simple steps to redeem your voucher code
1. Within your e-ticket PDF we have sent you a link to visit the event page, please click to open.
2. On the event page, click the Watch button.
3. Now, You need to click SIGN UP and create a new account if you arrive on this page for the first time. This is not the same login and password as your Festicket account.
If you try to login and haven't created an account first you will see this message "Oops.. Invalid credentials". In this case, click SIGN UP and create a new account. This is not the same login and password as your Festicket account.
4. Once your account has been created or you are now logged in, click Add Voucher and type the unique voucher code sent inside your e-ticket PDF.
Please note: You can copy and paste the voucher code but please enter exactly as it is shown, it is case sensitive.
Once the code is successfully added as shown in the image below, click Pay to redeem your voucher. No additional payment is required.
5. You have now redeemed your voucher and have access to the live stream event.
If the event hasn't started yet, come back later and login with your account, you don't need to repeat these steps as your access is tied to your account.
6. Enjoy! You should see the video now.
Can I watch the event on any device?
Yes, you can access the event from any device, desktop, tablet or mobile. Want a bigger screen? Stream the show to your TV (smart TV, AirPlay, ChromeCast…)
However, please be aware that you can have only one active stream session at a time. If you start watching the show on a new device, the session on your previous device will be automatically logged-out.
Any questions, please contact our Team via this link.