Q. Why have I been issued a voucher from Festicket?
A. Unfortunately owing to restrictions caused by Covid-19 the event you booked was unable to go ahead. In accordance with German Voucher Law (Artikel 240 Vertragsrechtliche Regelungen aus Anlass der COVID-19-Pandemie - §5 Gutschein für Freizeitveranstaltungen und Freizeiteinrichtungen) you have been issued with a voucher for the full transaction amount of your original ticket. This voucher has been issued by Festicket, as we are the official ticketing partner for Loft GmbH events.
Q. What can my voucher be used for?
The Voucher can be used before 1st January 2022 for all Loft GmbH events. In 2020, this will include all Hafenbar events, and in 2021 this will include Hafenfestival, Hafen49 and any other Loft GmbH events.
Q. Is my voucher valid to use on Eventbrite?
A. Your voucher will only be valid for Loft GmbH events, on sale through Festicket. You will not be able to redeem your voucher on any other festivals being sold through the Festicket platform or any other ticketing websites.
Q. Why can I only use my voucher on Festicket?
A. Festicket is the official ticketing partner for Loft GmbH events
Q. If I do not use the full value of my voucher what happens to the remaining amount?
A. If you do not use the full amount of the voucher, a new voucher will be emailed to you with the remaining value. Your original voucher code will now be invalid, and you must use your new Voucher code for any Loft GmbH event.
Q. What will happen if I do not spend my voucher by 31st December 2021.
A. If you do not spend the full value of your voucher by 31 December 2021 you have the option of receiving a refund of the remaining value.
PLEASE NOTE: This is NOT an automated process and in order to receive a refund of the remaining amount you will have to request this via firstname.lastname@example.org or support.festicket.com after 31 December 2021.
Q. How do I use my voucher on the Festicket website
A. Select the ticket you would like to purchase, and checkout as usual. On the billing page before you confirm your payment, you will be able to add a voucher by clicking ‘add’ next to Promo code.
PLEASE NOTE: voucher codes cannot be applied to an order once you have completed checkout.