After successfully setting up the payment plan, and completing the first instalment, sometimes for various reasons, the next scheduled payment may not complete and fail (insufficient funds, card declined by the bank, card expired). If such an event happens, then following process will begin to help get it resolved:
- If a payment attempt has failed, you will receive a Failed Payment notice, advising that we will try again in 3 days.
- After 3 days, the payment attempt fails again, you will receive a second Failed Payment notice, advising that we will try another payment attempt in another 3 days.
- On the third payment attempt, if the payment fails again, then you will receive a third Failed Payment notice, advising that 3 attempts have been made to complete the payment, and as they have failed, the booking will be cancelled.
Please note, if 3 successive payment attempts are unsuccessful for this instalment, your order will be cancelled and you will lose your deposit, as well as any previous instalments that you have paid
Throughout the failed payment notices that you receive, we advise and give you the opportunity to update your card payment details. See our Can I change my card details? article for details.