- If your Festival tickets are being released as e-tickets, then you available on your Festicket account, which you can access by logging in at www.festicket.com/my-account or on the app.
- If your Festival tickets are postal tickets, or the Festival wristbands are being delivered to you, these will be shipped to the address on the order around 5-6 weeks before the festival starts. Either us or the Festival will contact you via email to inform you when your tickets/wristbands have been shipped.
- If there are any special instructions for the delivery of your tickets (i.e. tickets will be on the Festival's own app, or you will need to pick up your tickets at the festival site) we will contact you via email with all the information. If you need to change the email address on your order so you receive these emails, visit the article Change email address.
Exactly when your tickets are ready varies from Festival to Festival, as we receive all our tickets from the Promoter directly. To see what date they will be arriving, go to the order page on your Festicket account. This information will also be displayed on the app.
When your tickets are ready for you, we will send you a delivery confirmation email. If you go back to the order page, you will now be able to access pdf versions of the e-tickets, which you can either print or access on your phone. The e-ticket barcodes will also be available on the app at this time. 
Please note, if your tickets have been transferred from 2020 or 2021 due to a covid postponement, the tickets on this order may be updated to the 2022 dates. If this happens, it can make the 2020 tickets that were previously available invalid. In this case, please ensure you re-download the tickets 1-3 weeks before the festival starts.
