General

How to make a booking?

• Help with paying
• Is Festicket Legitimate?
• FAQ BPM 2020
• FAQ - Malta Festivals
• Resale Guide and FAQ
• Flex Ticket Promotion

See all 16 articles

My Festicket

• Where are my tickets?
• 404 error when trying to download tickets?
• The Festicket Ticket Guarantee
• Can I show my e-tickets on my phone?
• Help with logging in and accessing tickets
• Can I collect my tickets from your office?

Pay with Friends

• How does it work?
• What happens if the order is not paid in full within 48 hours?
• How to get access to the tickets?
• Can I get my ticket sent to me directly? - Not lead payer
• Can I add another person to my group booking?
• Can a group booking be upgraded or amended?

Payment Plan

• Failed Payments
• Are there any additional fees?
• Can I pay the balance off earlier?
• How it works
• Can I change my card details?
• Can I cancel or amend a booking?

See all 8 articles

Amend a booking

• Adding or Changing People
• Adding or changing tickets
• Changing Email Address
• Changing Postal Address
• Adding or changing accommodation or stay dates
• Adding other things

See all 7 articles

Contact us

• Information for artists and vendors
• Contact Support
• Work with us
• Suggest an Improvement
• Living Proof Competition - Terms & Conditions

Cancellations & Altered Events

• Festivals cancelled or postponed owing to Corona virus
• Rolling Loud 2020 - Info
• Local laws relating to event changes
• SunceBeat 2020 Postponed
• Questions about your refund
• Our free hotel cancellation policy

See all 11 articles

Festicket Live & Other Festival Guides

• Afro Nation Portugal 2020 - FAQ
• Loft GmbH Vouchers
• Festicket live - How to broadcast to your TV?
• Festicket Live - How to access the live stream event?
• Mad Cool 2020 - FAQs
• Rolling Loud 2020 - FAQ