General

How to make a booking?

• Help with paying
• Is Festicket Legitimate?
• Flex Ticket Promotion
• Our Price Guarantee (Accommodation)
• Safety and Wellbeing; Festicket and Good Night Out
• Group Bookings

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My Festicket

• Where are my tickets?
• 404 error when trying to download tickets?
• The Festicket Ticket Guarantee
• Can I show my e-tickets on my phone?
• Help with logging in and accessing tickets
• Can I collect my tickets from your office?

Pay with Friends

• How does it work?
• What happens if the order is not paid in full within 48 hours?
• How to get access to the tickets?
• Can I get my ticket sent to me directly? - Not lead payer
• Can I add another person to my group booking?
• Can a group booking be upgraded or amended?

Payment Plan

• Failed Payments
• Are there any additional fees?
• Can I pay the balance off earlier?
• How it works
• Can I change my card details?
• Can I cancel or amend a booking?

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Amend a booking

• Adding or Changing People
• Adding or changing tickets
• Changing Email Address
• Changing Postal Address
• Adding or changing accommodation or stay dates
• Adding other things

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Contact us

• Information for artists and vendors
• Contact Support
• Work with us
• Suggest an Improvement
• Living Proof Competition - Terms & Conditions

Cancellations & Altered Events

• Festivals cancelled or postponed owing to Corona virus
• Questions about your refund
• Southport Weekender 2020 - Rescheduled
• Our free hotel cancellation policy
• Coachella & Stagecoach 2020 - Postponed
• Advice on Coronavirus

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Festivals Guide

• Afro Nation Portugal 2020 - General Info
• Afro Nation Portugal 2020 - Booking Info